Table of Contents
Simphony EMC Installation Guide
Applies To: Marriott GPOS / First Response Team
Purpose: Install the Simphony EMC (Enterprise Management Console) client for user and menu management.
PART 1: DOWNLOAD THE INSTALLER
1. Determine your data center (IAD or FRA) by referencing the Simphony Cloud Hotel List.
2. Download the appropriate installer:
IAD Data Center: https://marrstar.box.com/s/d3nsio6ulthoijx9igxyj1zzd85mgaey
FRA Data Center: https://marrstar.box.com/s/xzuexlcor0033qs5cl95304ifde3a3aj
3. Run the installer (EMCSetup.exe):
Marriott PC: Requires admin credentials (Elevate account). Call Service Desk at 240-632-6000 → Option 4 → 1 → 2
Franchisee PC: Contact your local IT admin.
Personal PC: Use your system’s local admin credentials.
PART 2: INSTALLATION PROCESS
4. Launch the setup wizard and click Next.
5. Confirm the install path:
6. Click Next again to proceed.
7. Click Install to begin installation.
8. Wait for completion, then click Finish.
9. Verify that the Simphony EMC icon is created on the desktop.
10. Double-click the icon to launch the EMC splash screen.
PART 3: INITIAL LOGIN
11. On first launch, enter the correct server address:
IAD: miemc.simphony.net
FRA: stwdtrans.microsdc.com
Then enter your login credentials.
❗ Note: The “Can’t Sign In” link does not function for password resets.
12. If you forgot your password, use the GPOS Self Service Password Reset Portal.
13. For other access issues, submit a ServiceNow Incident to GPOS Support.
PART 4: POST-INSTALL BEHAVIOR
14. If you see a message that EMC was updated to a new version:
Click the X to close
Reopen EMC
Repeat until you are successfully logged in
15. If a pop-up warns about EMC Database Credentials compliance, click OK.
16. You should now see the EMC Home screen.
PART 5: FIXING DISPLAY ISSUES (High-Res Screens)
17. Exit EMC if open.
18. Navigate to the EMC install location. Typical paths include:
19. Right-click EMC.exe and select Properties.
20. Go to the Compatibility tab.
21. Click Change high DPI settings.
Check the box: Override high DPI scaling behavior
Select System from the dropdown
Click OK, then Apply, then OK again
22. Relaunch EMC using the desktop shortcut.
✅ End Procedure
